How does Acuvisor assist with the insurance claim process?

Choosing Acuvisor ,as your insurance broker goes beyond just helping you find the right policy—it’s about building a lifelong partnership with our customers. From the moment you purchase a policy through us, Acuvisor remains by your side, ensuring you have continuous support throughout your insurance journey.

☎Acuvisor's Landline:020-66893248
📱Acuvisor's Mobile:9561222072
✉Acuvisor's Mail:claims@acuvisor.com

Claim Support Services

1
HASSLE-FREE DOCUMENTATION
  • Ensures all forms and documents are complete and accurate.
  • Specific guidance for different claim types like health, motor, or life insurance.
2
EXPERT GUIDANCE
  • End-to-end assistance for claim intimation, documentation, and follow-ups.
  • Professional advice to maximize benefits and avoid mistakes.
3
TRANSPARENT PROCESS
  • Clear communication about requirements and timelines.
  • Regular updates on claim status until final disbursement.
4
FASTER PROCESSING
  • Assistance with accurate documentation to minimize delays.
  • Close coordination with insurers for quicker approvals.As per the TAT of respective insurers.
5
DEDICATED SUPPORT
  • Personalized service even after claim settlement.
  • Support with feedback, renewals, and policy management.
6
CUSTOMER-CENTRIC APPROACH
  • Values customer feedback to continuously refine services.
  • Ensures every policyholder feels supported and heard.

How Claim Process works ?

STEP 1: INTIMATION

  • The policyholder informs the insurance company about the occurrence of an event for which they want to make a claim.
  • This can be done via phone, email, or through the insurer’s app or website.
  • The intimation includes basic details like the policy number, date and type of incident, and contact details.

STEP 2: RECORD INWARD NUMBER

  • Upon receiving the claim intimation, the insurer generates an acknowledgment and assigns a unique claim intimation number or claim reference number.
  • This number is used to track the progress of the claim throughout the process of the insurer.

STEP 3: CLAIM FORM RECEIVED

  • The insurer provides the claim form to the policyholder, either online or physically.
  • The policyholder completes the form, providing detailed information about the event, such as supporting documents (e.g., invoices, receipts, medical reports, or FIR if applicable).
  • The insurer receives the completed claim form from the policyholder.

STEP 4: CLAIM FORM SUBMITTED

  • After filling out the claim form and attaching all required documents, the policyholder submits it back to the insurance company.
  • The insurer verifies whether the form and documentation are complete and may request additional information if necessary.

STEP 5: CLAIM FORM RECEIVED BY INSURER

  • The insurer acknowledges receipt of the submitted claim form and supporting documents.
  • The claim is now officially under review. The insurer may assign a surveyor or investigator, if required, to assess the incident and verify the claim details.

STEP 6: CLAIM AMOUNT RECEIVED

  • After successful verification and approval, the insurer processes the claim and disburses the approved amount to the policyholder.
  • Payment is typically made via direct bank transfer or by issuing a cheque, depending on the agreed terms.

STEP 7: FEEDBACK

  • The policyholder provides feedback on their experience with the claim process.
  • Insurers often use this feedback to improve their services and address any concerns raised by the claimant.
  • Feedback is also a good opportunity for the policyholder to voice any grievances or share positive experiences.

Claims Details For Different Insurers and Categories

  • Motor
  • Health
  • Life
  • Term
  • Pet

Go Digit Motor Insurance

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Clola MS Motor Insurance

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Bajaj Allianz Motor Insurance

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HDFC ERGO Motor Insurance

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Tata AIG Motor Insurance Company Limited

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ICICI Lombard Motor Insurance Company Limited

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Reliance Motor Insurance Company Limited

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Royal Sundaram Motor Insurance Company Limited

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SBI Motor Insurance Company Limited

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United India Insurance Company Limited

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The New India Assurance Co. Ltd.

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National Insurance Company Limited

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Oriental Insurance Company Ltd.

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